Experience the art of luxury bespoke gifting
Compliment your exceptional personality with exclusively crafted jewelry pieces

Special motifs inspired by the narrative of your life, bespoke designs & detailing, symbolic
echoes of your experiences—let’s make you an incredible piece of jewelry that is as uniquely special as you.

FAQs answered

How does the customization work?

You choose the gems, the design, and the metal to create a distinctive piece, or you provide us with a reference of a piece you like, & we can make it for you according to your requirements. It’s that simple.

So, does that mean I have the option to fully customize a jewelry piece?

Yes, absolutely! Choose the gems of your preference, choose the precious metal, and choose the design in which they will be set. You can customize a jewelry piece from us that is uniquely yours. You have the freedom to choose. We’ll get it done.

Where to begin? How do I start this process?

We’re super excited that you are interested in our customization service. All you have to do is walk into our nearest store or contact us & talk to a customer service representative. We’ll walk you through the whole process.

Is it possible to customize a design I saw somewhere else?

Yes, of course! The customization process is all about doing things the way you want. We’ll be glad to recreate a piece you love. We will work to our best capacity to make it happen.

How long does it take to customize a jewelry piece?

It depends on the intricacy of the design. If the design has a lot of minor & complex detailing, it may take a little longer than usual. However, we will be providing you with an estimate of time when we finalize the design.

Are there extra charges for the customization?

Again, the charges for customization depend on the design you choose. However, all the charges will be communicated to you before processing your order to ensure transparency.

Is exchange or return possible on a customized jewelry piece?

Unfortunately, customized jewelry pieces are non-returnable & non-exchangeable. Since these pieces are made to your distinctive preferences, we will not be able to offer either an exchange or a return on them. We would encourage you to make your requirements certain beforehand.

Do I get a warranty on my customized jewelry pieces?

Yes, we do. We offer an extensive warranty on our customized jewelry pieces. Please talk to our customer service representatives to learn more

Is it possible to make changes after the making of my customized piece has begun?

We would encourage you to lock in your design & preferences before the piece goes into production. However, if you do need to make a change, please get in touch with us as soon as possible.

Is it possible to get a preview of the customized jewelry piece before it gets made?

Of course, it is. We will provide you with a 3D rendering of your custom piece. This way, you can get an idea of how your piece will look when it’s made.

Do I have to make a design to get a customized piece of jewelry?

It’s your choice. If you have created a design, you can share it with us. If not, you can look for inspiration in our prevailing collections and share your thoughts with us. We’ll be happy to provide you with suggestions and insights.

Can you help me choose? I'm not very sure what I want to customize.

We’ll be glad to. Our design experts will guide you through the process and help you choose customization styles according to your preferences. We’ll be happy to get involved in the process & provide input.

Is it possible to customize a piece I've previously purchased from you?

Absolutely! We’ll be glad to do so. Please contact us to discuss more about how we can make it possible.

Can I use an heirloom in the customized jewelry piece?

Of course, we’d love to know more about your heirloom & discuss the possibilities of
incorporating it into the customized piece. Please get in touch with us to talk more about it.

Can I use different gemstones in my custom piece?

Yes, you can. We value your vision, and we will do our best to bring it to life. As we’ve said before, you have the freedom to choose.